Whether it's a prepayment invoice, receipt, or an invoice, the cancellation process is the same.

One way to cancel an invoice is via the document list (either at the reservation or booking level). In the relevant folio, click on the menu next to the invoice and select "Cancellation" (see Image 1).

Image 1

The cancelled invoice will be visible both in the document list and within the folio where it was issued. Cancelling the invoice reopens the folio because its balance is no longer zero (see Image 2).

Image 2

Another way to cancel an invoice is by reopening the folio. As mentioned, once a folio balance is set to zero with the issuance of a final invoice, no additional items can be added. Reopening the folio automatically cancels the final invoice, which then needs to be reissued (see Image 3).

Image 3

In addition to reservations and bookings, invoices can also be cancelled voided from the invoice and folio lists.

If you're on the invoice list, open the menu next to the desired invoice and click “Cancellation” (see Image 4).

Image 4

Similarly, on the folio list, you can cancel an invoice by reopening the folio. On the closed folio, open the menu and select “Reopen folio.” The invoice issued on that folio will be cancelled, and the folio will be reopened (see Image 5).

Image 5