Option 1:
There is an already charged prepayment: in case you have already charged the guest a deposit for the accommodation, you can keep it as a cancellation fee. The tourist tax can be removed from the folio in this way:
Delete it from the “extras” tab
Issue the invoice with the note that the prepayment is kept as a cancellation fee
Option 2:
There is no prepayment: In case you don’t have a prepayment you can:
Delete the tourist tax from the “Extras”
Lock the folio with the accommodation item
Open another folio where you will add the cancellation fee, charge it and issue the receipt
The guest leaves before the official check out
If you have a situation where the guest leaves before his/her check out, you need to delete the tourist tax for the remaining dates within the “Extras” section. Afterwards charge the accommodation and the tourist tax for the dates of his/her stay and issue the receipt.
If a prepayment has been issued, you can keep it as a cancellation fee.
