Step 1: Open the booking in mobile application
Open the reservation from the dashboard, the calendar or the Reservations tab.
Tap the plus button in the bottom right corner.
Choose Edit booking.
The basket opens straight away so you can see everything that's currently in the booking.
NOTE
Edit booking doesn't appear for reservations that have already departed — those are read-only, the same as on the web app.
Step 2: Pick what you're changing
In the basket, select the reservations you want to change. If a booking has several rooms, you can change just one of them or all of them together. Use Select all / Deselect all and Expand all / Collapse all to move quickly.
Step 3: Make the change
To change dates, guests or the rate (change of stay)
Go to the first step, adjust arrival and departure, the number of adults and children, the rate or the market segment, then tap SEARCH and pick the unit type on the Offers screen. The change applies to the reservations you selected in the basket.
To add another room to the booking
Open the basket and tap ADD MORE. Search as you would for a new booking and add the unit — new rooms are marked with a NEW badge in the basket.
To change the price
On the Offers screen, expand the unit row and edit Total per unit or Average price per day per unit.
To add or remove extras
Go to the Extras step and add meals, services, fees or tourist tax, or swipe an existing item to delete it. Items marked Included come from the rate plan and can't be removed.
To change the booker or notes
Go to the Booker step and edit the booker's details, the reference code or the booking note. If you change details of a booker that already exists in your database, the app asks whether you want to Update the existing booker or Create new.
Step 4: Check the new total and save
The basket shows New total price with Before underneath, so you can compare what the booking cost and what it will cost after your change.
Tap SAVE. You'll see Reservation updated successfully.
What you can't change here
Not editable | Why |
Sales channel | Stays as it was created; OTA bookings keep their channel. |
Day use | Locked once the booking exists. |
Confirmed / Option | Not shown in edit mode. |
Routing | Set at creation only. |
Departed reservations | The Edit booking action is hidden. |
You'll also be blocked from changing the stay in these cases, with a message explaining why:
The reservation contains a closed or deactivated folio — reopen the folio first.
Charges have been moved to a closed or deactivated folio.
The reservation contains issued documents (it can't be deleted).
If a change of stay would revert moved charges, the app warns you before you save. If some of the selected reservations can't change stay, a banner tells you how many were excluded.