Your guests usually send messages to Your phone, asking questions prior to their arrival: where to park, pick up keys to their room/apartment, who will be waiting for them, want to organise an airport transfer, which beaches or restaurants do you recommend, or do you offer additional services (excursions etc).

To save you time on replying and sending this type of messages, use predefined and personalised text templates (SMS / WhatsApp).

Here is an example how to set up and send message templates:

For example, now you can send texts prior to arrival with information about check-in time and location, how to easily find your property or where to park. You can also create templates with important information about your surroundings - recommended restaurants, excursions, “must see” sights etc.

The goal of Rentlio text templates is to automate communication with guests, which will save you time and improve your business. Also, text templates can be personalised by using guest data received in reservations and user of one or more properties. By doing so, each template can start with the guest’s name, contain the name of the channel where they made the reservation or similar.

Online check-in

It is possible to include a variable for online check-in, so when sending the message template, a link will be created that takes the guest to the online check-in form.

You will find more information about online check-in here.