Your guests most likely ask you similar questions prior to their arrival: where to pick up keys to their room/apartment, who will be waiting for them, want to organise an airport transfer, which restaurants do you recommend, or do you offer additional services (excursions) etc.
To save you time on writing and sending this type of emails, set-up automated and personalised e-mail templates, using variables from guest details on the reservation.
Access email templates via Property settings. You will immediately see two options: New template and Settings
Template settings
By clicking Settings a pop-up window will appear where you can edit:
Sender name - name that will be displayed to the guests
Email address - the address from which the email will be sent
When you fill out both fields just click Confirm.
New template
By selecting New template you can edit options for the new template. After you name it there are three sections you need to fill out:
WHO - select which guests will get this email template
WHEN - specify how many days before / after / arrival / departure the template will be send
WHAT - write the template
Pro tip: when writing the template, use the reservation variables (guest name, arrival date, departure date etc.) to make emails even more personalised!
When you're done with writing the template you can:
Activate it - templates are sent out based on set options every (1) hour
Save as draft - template will remain saved, but won't be sent out and you can modify it later on.
Test - before you activate the template you can send one email to your own email address to see how it looks
Active email templates can always be paused, edited or deleted, while drafts can be activated by hovering over the three dot icon.
