In Rentlio, we understand that time is important for our customers. Instead of filling up contact forms and waiting for a response for days, we offer instant customer support through the real time chat option, so we can take care of your query as fast as we can.
In case you have questions about Rentlio or any other question, you can reach us by simply clicking on the chat icon in the bottom right corner of the screen on the desktop version of the app. Our team is available from Monday to Saturday, 8:00 to 16:00.
Our team will do their best to advise you on how to use the application in the most efficient way, and help you resolve any additional query you might have. Within the chat you will also find a link to our article database, and by using the search engine and entering keywords, you can more easily find the information you are looking for:
Why chat support instead of phone support?
There are a few reasons why we opted for a chat support rather than phone support:
very often we will be sending over screenshots that will provide you with detailed instructions on how to resolve your query, and a picture says a thousand words in some cases, right :)
all of your queries as well as provided answers are saved in your conversations, so the relevant information is at hand at all times. This way we also make sure we provide the same quality of customer support for all our users, as it is easier to monitor it
we go through many inquires every day, and in chat support we make sure we go through each one of them without the possibility of skipping any
How to get the best response and assistance for your query?
When you have a question or an issue, do send over as many details as possible, attaching a screenshot whenever you can.
With enough information, it is much easier for us to get to the bottom of the issue and provide resolution ASAP.
For example, in case you have a query about a certain reservation, please do provide the guest name, period of their reservation and the unit the reservation is in (in case you have multiple units), as with this information at hand we can locate the reservation instantly and focus on providing a solution.
How will I reach customer support outside working hours?
Frequently asked questions are prepared in our help articles. In case you cannot find the answer, feel free to ask us on CHAT, and we will respond as soon as we are available.