Unified Inbox is a centralized solution for managing guest messages from multiple OTA (Online Travel Agency) channels. Instead of logging into each extranet separately, you can view, organize, and respond to all guest communication from a single place.
Supported OTA Channels
Unified Inbox currently integrates with the following platforms:
Booking.com
Expedia
Airbnb
Messages from all connected channels are automatically synchronized and displayed in real time within your Unified Inbox.
How to set up the Unified Inbox?
Once Unified Inbox is enabled, open your inbox settings to configure the following:
Automatic translation - Turn this on if you'd like messages translated automatically.
Properties selection - Select the properties you want to include in your Unified Inbox.
Once your properties are tagged, the inbox will display booking conversations from Booking.com, Expedia, and Airbnb, including all messages in Rentli from the past two years.
Key Benefits
Save time
No need to switch between multiple tabs, remember different passwords, or check each extranet individually. All your messages are consolidated in one place.Improve OTA ranking
OTA platforms track response times, which directly impact your ranking in search results. Unified Inbox helps you respond faster, improving your visibility and performance.Stay organized
Create custom labels and categorize messages based on your workflow (e.g., “Urgent,” “Upgrades,” “Special Requests”).Respond faster
Use predefined templates for common inquiries and reply with a single click instead of typing repetitive messages.Break language barriers
Automatic AI translation enables seamless communication with guests, regardless of the language they use.Access guest context instantly
The Guest Summary provides a quick overview of past stays, booking history, and preferences—right when you open a message.Maintain communication continuity
Thread Summary offers AI-generated conversation overviews, making it easy to pick up where others left off or join ongoing guest interactions.