In Rentlio, we understand that time is important for our customers. Instead of filling up contact forms and waiting for a response for days, we offer instant customer support through the real time chat option, so we can take care of your query as fast as we can.
If case you have questions about the application or any other question, you can reach us by simply clicking on the chat icon in the bottom right corner of the screen on the desktop version of the app. Our team is available from Monday to Friday, 8:00 to 16:00. During summer period we are available on Saturdays as well in the same time frame.
Our team will do their best to advise you on how to use the application in the most efficient way, and help you resolve any additional query you might have.
Why chat support instead phone support?
There are a few reasons we opted for a chat support rater then phone support:
very often we will be sending over screenshots that will provide you with detailed instructions on how to resolve your query, and picture says a thousand words in some cases, right :)
all of your queries as well as provided answers are saved in your conversations, so the relevant information are at hand at all times. This way we also make sure for all of our team members to provide the same quality of customer support, as it is easer to monitor it
we go through a large number of enquires everyday, and in chat support we make sure to go through each and every one of them without the possibility of skipping any
How to get the best response and assistance for your query?
When you have a question or an issue do send over as many details as possible, attaching a screenshot whenever you can.
With enough information it is much easier for us to get to the bottom of the issue and provide resolution ASAP.
For example, in case you have a query about a certain reservation, please do provide the guest name, period of their reservation and the unit the reservation is in ( in case you have multiple units), as with those information at hand we can locate the reservation instantly and focus on providing solution.
How will I reach customer support outside working hours?
Frequently asked questions are prepared in our HELP articles. In case you can not find the answer feel free to ask us on CHAT and we will respond as soon as we are available.