We use two terms in Rentlio to describe potentially problematic reservations and it is very important to learn the difference and how to handle them.

Overlapped reservation

A synonym would be an "overbooking". This means, that at the time when the reservation was made your availability for that unit type was 0, and you already have units reserved for that period. These reservations are marked with a red underline:

In case you are not sure how this happened please get in touch with us through our support chat and we will help you figure out what happened. Our experience shows that overlapped reservations mostly happen in two cases: if you have allotment with online sales channels, or if you manually increase your availability on online sales channels directly.

Split reservation

In most cases split reservations are not problematic and can be solved within seconds. The term "split reservation" describes a longer reservation where Rentlio was unable to assign a single unit to your guests for the duration of their stay. These reservations are marked with a yellow underline.

Here is split reservation and instructions how to solve this issue:

Reservation Test_4 for February 5th to February 14th is marked with a yellow underline, because at the moment these guests cannot be accommodated in a single apartment during their entire stay. 

In order to resolve this you have to rearrange reservations in that period. Reservations can be moved from one unit to another with left mouse click (drag&drop action). 

Pro tip: we advise to monitor split reservations closely, as they can happen regularly if you have more units assigned to one unit type. By actively working on them in advance you will avoid any potential issues.

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